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Loro Parque

Good local pick up, on time and comfortable journey thank you

La Gomera

Our tour of La Gomera was excellent and our guide, Fernando was superb. However there were a couple of issues which disappointed us and may affect if we book with you again - 1) when our tour was ending, Fernando advised us in La Gomera, when we departed the ferry back in Los Cristianos he would meet us all and advise which bus we should enter depending upon where we were staying. He was on the phone to your office and there was clearly an issue. All our tour got on the same bus and the coach subsequently made many stops going north from at Los Critianos, Las Americas, Adeje, La Colleta and then headed south to Costa Silencio and then on to Golf Del Sur where we are staying - this took 1 hr 40 mins and we subsequently missed a dinner reservation we had booked. In addition the coach driver picked up en route, two ladies - now these may have been staff but we hadn’t a clue where we were and this may have delayed us even more ? We were not very happy and according to your agent this shouldn’t have happened and we should have been allocated a bus specifically for our general area. We are not very happy. 2) the tour was great but the lunch was very uncomfortable. When we entered the restaurant, we were ushered to a table where there was little space, the fellow guests did not speak our language and were not even from our coach party. We asked to be moved to our fellow coach party but they would not let us and yet there was plenty of space in the restaurant. Not an enjoyable experience.

Vuelta a la isla + Masca

I think that your communication before the trip could be better. It says on the information you will confirm the details 24 hours before. Instead you leave it until the morning of the trip. If there were any changes it would make things difficult for customers with such short notice. However the trip was wonderful and went to some amazing and beautiful places. Personally I would have preferred longer at La Orotava and less time at Garachico. Also it would be excellent if you could add in a 5 minute photo stop at Los Gigantes. The guide and driver were both excellent.

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